Return&Refund Policy
We do not accept returns of items without prior request for return.To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.You need to contact us Customer service email service@coolerplus.com.cn first and wait for our evaluation before you can apply for a return or exchange.
If you encounter quality issues with the electronics product you purchased within 15 days of receiving it, we will offer you a refund or replacement service. Repair service after using more than 15days.
To protect your rights, we recommend that you check and test the product immediately upon receipt. If you have any problems, please contact us promptly so we can resolve the issue as soon as possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that we reserve the right to refuse a refund under the following circumstances:
Failure to follow the refund policy instructions.
Exceeding the return deadline.
Improper use or damage caused by the customer.
Product cannot be resold.
We will decide whether to accept a refund request based on our judgment. If you have any questions or concerns, please feel free to contact us service@coolerplus.com.cn
If you encounter quality issues with the electronics product you purchased within 15 days of receiving it, we will offer you a refund or replacement service. Repair service after using more than 15days.
To protect your rights, we recommend that you check and test the product immediately upon receipt. If you have any problems, please contact us promptly so we can resolve the issue as soon as possible.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that we reserve the right to refuse a refund under the following circumstances:
Failure to follow the refund policy instructions.
Exceeding the return deadline.
Improper use or damage caused by the customer.
Product cannot be resold.
We will decide whether to accept a refund request based on our judgment. If you have any questions or concerns, please feel free to contact us service@coolerplus.com.cn